Prince George Hotel

At this stylish hotel and gourmet restaurant in Halifax, notes are placed in rooms to advise guests that a cleaner is deaf and directing them to the front desk if they need help communicating.

In the laundry room, changes to equipment and layout are checked to ensure they will work for a visually impaired employee, whose guide dog stays in an adjacent but separate room with a bed and water bowl.

The hotel’s management believes that high staff engagement and retention - not to mention customer loyalty and a leadership market share - owe much to its diverse workforce.

Prince George Hotel
Deloitte Canada

Deloitte Canada

When a visually impaired new hire working on tax returns for the Toronto office needed a program to convert electronic text to speech, the company realized that the cost could be minimized by modifying only the elements used for the bulk of his responsibilities. With this minor workplace accommodation, the new hire successfully achieved the experience necessary to gain his Chartered Accountant designation.

Sodexo Canada

Many people with disabilities have found satisfying careers and a supportive environment at this global supplier of facilities services.

At St.Michaels University School in Victoria, B.C., an employee of over eight years is also an accomplished athlete who won two gold medals at the Nagano 2005 Special Olympics. To help this employee ensure tasks are completed in sequence, a visual checklist was created – a work method that has since been adopted by other non-disabled team members to make sure they are on task.

People with disabilities

Cohen Highley LLP

This southwestern Ontario law firm “job carved” a position for a mentally challenged employee by compiling tasks that were not integral to other job descriptions. Previously, basic clerical work such as filing, faxing, setting up meeting rooms and welcoming clients was being performed by highly paid legal assistants.  Four years into the individual’s tenure, a review by an outside source determined that the new position had saved the firm the cost of 2.5 legal assistants. This is just one example of Cohen Highley’s approach to accessible employment.

Dolphin Digital Technologies

This award-winning consulting firm in Kitchener, Ontario, designs, implements and supports customized business logic solutions. By developing a virtual office environment and providing services through virtual means, Dolphin has made it possible to eliminate the barriers frequently encountered by people with disabilities. “We were in the cloud before the cloud existed,” notes the company president.

Accordingly, Dolphin employs a number of qualified, competitively compensated people who just happen to have disabilities. When making hiring decisions, “their abilities are the only thing we look at. It’s not about being nice; it’s about good business.”  Not just good business – better business results: Dolphin reports no staff turnover, a negligible number of sick days, and two and a half times the return on investment for hiring a person with a disability. “Our employees made this company, and the success of this company is their success.”